Use of bai999 Terms & Conditions — Fully in English

1 General Terms & Conditions

Please read these Terms & Conditions carefully before using the bai999.co website and its associated mobile application. bai999 is an internationally recognized and licensed online gaming platform dedicated to providing the highest standard of service to members in Bangladesh.

These Terms & Conditions ("Terms") constitute a binding agreement between bai999 and its platform members ("you" or "member"). By visiting the bai999 website, creating an account, or using any of our services, you are considered to have fully accepted these Terms.

If you do not agree to these terms, please refrain from using bai999. For any questions or clarifications, contact our support team — we are available around the clock to assist you.

2 Account Registration & Eligibility

The following eligibility requirements must be met to create an account and use services at bai999:

• You must be at least 18 years of age at the time of registration.
• Each member may only create one account — multiple accounts for the same person are strictly prohibited.
• All information provided during registration must be accurate, complete, and up to date.
• Members are solely responsible for keeping their account password confidential.
• Sharing or transferring your account to another person is strictly prohibited.

Identity Verification (KYC)

Bai999 reserves the right to verify a member's identity at any time. A copy of a national ID or passport may be required to process withdrawals or handle large transactions. Withdrawals may be placed on hold until verification is complete.

3 Bonus & Promotions Policy

Bai999 offers a variety of bonuses and promotions. Each offer is subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

Important Bonus Terms & Conditions

• To withdraw bonus funds, you must first meet the applicable wagering requirements.
• Bonus balances cannot be withdrawn before the wagering requirements are met.
• A second bonus cannot be claimed while another bonus is still active.
• Bai999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is detected, the relevant bonus and all winnings derived from it will be voided.

4 Deposit Policy

Depositing at bai999 is simple, fast, and completely secure. You can deposit via bKash, Nagad, Rocket, or bank transfer.

• Minimum deposit amount: BDT 100 (one hundred taka).
• The maximum deposit amount may vary depending on the payment method.
• Deposits are usually credited to your account instantly.
• Deposits must be made only from a payment account registered in the member's own name.
• Deposits from third-party accounts are strictly prohibited.
• You should not use credit cards or borrowed money for gaming.

If a deposit does not appear in your account within 30 minutes, please contact our support team with a screenshot. We will resolve the issue as quickly as possible.

5 Withdrawal Policy

Bai999 guarantees the fastest withdrawal processing in Bangladesh — funds arrive in an average of just 3 minutes. However, certain rules must be followed when making a withdrawal.

• Minimum withdrawal amount: BDT 300 (three hundred taka).
• At least one deposit must be made before a withdrawal can be requested.
• Withdrawals will only be sent to the same payment method used for the original deposit.
• Large withdrawals may be held until identity verification (KYC) is completed.
• In cases of suspicious activity, withdrawals may be temporarily suspended pending investigation.

No additional charges are applied to withdrawals. However, your payment provider may impose their own fees, which are beyond bai999's control.

6 Gaming Rules

All games at bai999 are operated in accordance with international standards. Each game has its own rules, which are clearly stated within the game itself.

• All games use certified RNG (Random Number Generator) technology — results are completely random.
• If your internet connection drops during a game, all bets will be settled automatically according to the applicable rules.
• If a round is incomplete due to a technical error, bai999's decision is final.
• The use of automated software, bots, or any method to gain an unfair advantage is strictly prohibited.
• In Live Casino games, the dealer's decision is final.

7 Prohibited Activities

The following activities are strictly prohibited on bai999. Any violation will result in immediate account closure and forfeiture of all balances.

• Creating or operating multiple accounts.
• Using another member's account or buying and selling accounts.
• Abusing the bonus system or engaging in collusion (coordinating with others to cheat).
• Playing games using automated bots, scripts, or software.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing other members or engaging in inappropriate behavior.
• Attempting to hack bai999's systems or breach its security.

8 Account Closure & Suspension

Bai999 reserves the right to suspend or close an account without prior notice in the following circumstances:

• If any provision of these Terms is violated.
• If evidence is found that registration was completed using false information.
• If fraudulent activity is conducted through the account.
• If the account has been inactive for an extended period (12 months or more).

Members may request account closure at any time. Any outstanding balance will be returned subject to the applicable terms and conditions.

9 Responsible Gaming

Bai999 believes gaming is entertainment, not a source of income. We encourage all members to play responsibly and are committed to preventing problem gambling.

• Members can set their own daily, weekly, or monthly deposit limits.
• You can use the Self-Exclusion option to take a break from the platform for a set period whenever you feel the need.
• If anyone under the age of 18 uses the platform, the member bears full responsibility.
• If you notice signs of gaming addiction, contact our support team right away.

10 Privacy & Data Protection

Bai999 places the highest importance on protecting members' personal data. Your information is collected, stored, and used in accordance with our Privacy Policy.

• Members' personal information is never sold to third parties.
• Information may be disclosed to authorities where required by applicable legal obligations.
• All data is protected by SSL encryption.
• Members may request to view or delete their stored data at any time.

For more details, visit our Privacy Policy Read page.

11 Limitation of Liability

Bai999 will not be held liable in the following situations:

• If a game is left incomplete due to an internet disconnection.
• If loss occurs as a result of issues with the member's device or software.
• If a member's account information is compromised due to their own negligence.
• If services are disrupted due to an unexpected technical failure or force majeure event.

Bai999 is always committed to protecting members' interests and ensuring a fair resolution to any issue.

12 Dispute Resolution

For any dispute or complaint, please contact our support team first. We take all complaints seriously and will work to resolve them as promptly as possible.

• After a complaint is submitted, an initial response is typically provided within 48 hours.
• Complex issues may take up to 14 business days to resolve.
• All complaint-related communication should be conducted in writing, via email or live chat.
• If a resolution cannot be reached by mutual agreement, the matter will be settled through an international arbitration body.

13 Right to Modify Terms

Bai999 reserves the right to update, add to, or amend these Terms & Conditions at any time. When changes are made:

• Members will be notified via email or site notification before any significant changes take effect.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If you do not agree to the updated terms, you may request to close your account.

14 Applicable Law & Jurisdiction

These Terms & Conditions are governed by international gaming law and the regulations of bai999's licensing authority. In the event of any legal dispute, the jurisdiction of the licensing authority shall apply.

Bai999 fully complies with international Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines. We cooperate with relevant authorities to meet all applicable legal obligations.

15 Contact & Support

If you have any questions or concerns about these Terms & Conditions, please contact our support team. We are available around the clock to assist you.

• Email: [email protected]
• Live Chat: Always active on site — average response time 2 minutes
• Support Hours: 24 Hours, 7 Days a Week